Payzer’s Commitment To You

We stand behind our structured onboarding and training process.
To prove it, we make the below commitments to you and your company when you join us.

Our Investment In You

To make sure you’re successful and grow with Payzerware, we’ll provide the following services:

  • Extracting, cleaning, and loading your data from your previous system of record (detailed below)
  • Underwriting you for payment and financing products
  • Providing structured onboarding and training
  • Providing unlimited support
  • Providing consistent and free updates to Payzerware

Loading Your Data And Timelines

Converting and loading your data is a big part of your transition to Payzerware. We have taken the complexity out of Data Loading, but our Tech Team needs a little time to do the work.

The “Expected Time” to load Core Data and “Go Live”:

  • You should plan on making 1 normal monthly license payment prior to being able to adopt the system
  • Core Data consists of Customer, Invoice, Payment, Location, and Note data from your primary data source
  • You can “Go Live” as soon as Core Data is loaded!

If you require additional data from additional data sources, we will review this data within five (5) business days of receipt and let you know how quickly we can get this data merged and loaded.

Our Commitment

If we are unable to load your Core Data within the “Expected Time” outlined above, we will not charge you a monthly license fee beyond the Expected Time until data loading is complete, for as long as you remain committed.

What We Ask Of You

We also ask that you and your team actively participate in the onboarding process to ensure a successful transition. 

This includes:

  • Making your normal monthly software license payment
  • Providing business data
  • Attending necessary onboarding meetings / trainings

Click here to download as a pdf.